Responsive List

Terms of Service

Effective Date

Welcome to Build a Sofa. These Terms of Service (“Terms”) govern your access to and purchase of products from Build Sofa (company name [Insert Company Name], registered in [Insert Country/Region]) via our website, email, telephone orders, or other sales channels (“Services”). By placing an order or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services or place an order.

Definitions

  • “We”, “us”, “our” refers to Build  Sofa (and its affiliates as applicable).
  • “You”, “your”, “customer” means the individual or entity placing an order with us.
  • “Products” means the sofas, accessories, or other goods offered for sale through our Services.
  • “Order” means your request to purchase one or more Products from us.
  • “Site” refers to our website and any associated software, applications, or platforms used to deliver our Services.
  • “Service” refers to the supply of Products to you by us in accordance with these Terms.

Scope of Agreement

  • These Terms apply to all orders placed through our Services. They govern the contract between you and us for the supply of Products.
  • Additional policies (such as our Shipping Policy, Returns Policy, and Privacy Policy) may also apply; in the event of any conflict, these Terms will govern unless the other policy explicitly states otherwise.
  • These Terms do not affect your statutory rights as a consumer under applicable law.

Order Acceptance & Contract Formation

  • All Orders submitted by you constitute an offer to purchase Products subject to these Terms.
  • We reserve the right to accept or decline any Order at our discretion. Acceptance occurs only when we issue an Order confirmation (by email or other means) or dispatch the Products.
  • We may reject or cancel an Order for any reason, including: Product unavailability, pricing or typographical errors, failure to obtain authorisation for payment, or issues with the delivery address or restrictions.
  • Until acceptance, you acknowledge that we are under no obligation to supply the Products.
  • You agree that you are legally capable of entering into binding contracts and, if you are ordering on behalf of a business, you represent and warrant that you are authorised to bind that business.

Pricing & Payment

  • Product prices are as stated on our Site at the time you place your Order, plus any applicable delivery charges, taxes, duties or other levies (“Total Price”).
  • We reserve the right to change Product specifications, prices or delivery charges at any time prior to acceptance of your Order.
  • Payment must be made using the payment methods we accept. You agree to provide current, valid and complete payment information and authorise us to charge the Total Price.
  • If payment is not authorised or if there are issues with your payment method, we may cancel your Order.
  • All amounts paid are non‑refundable except as required by law or by our Returns Policy.

Delivery & Risk

  • Delivery terms are as set out in our Shipping Policy. You agree to review and comply with those terms, including access, signature and any additional fees.
  • Risk of damage to or loss of the Products passes to you upon delivery / the time they are delivered into your custody or your representative’s custody.
  • Title (ownership) of the Products passes to you upon our receipt of full payment of all sums due in respect of the Products (including delivery charges).
  • If you have not paid in full, you grant us the right to recover or repossess the Products at your cost.

Your Responsibilities

  • You must provide accurate, complete and up‑to‑date information at checkout (billing address, delivery address, contact details).
  • You must ensure the delivery address is accessible, safe, and suitable for delivery of the Products (for example: adequate door widths, lift or stair access). Failure to do so may result in failed delivery, additional charges or cancellation.
  • You must inspect the Products thoroughly on delivery and report any damage, shortage or defect as set out in our Returns Policy.
  • You must use Products for normal domestic or business use in accordance with any instructions and not for any unlawful or unintended purpose.
  • You must comply with all applicable laws and regulations when using the Products or our Services.

Returns, Refunds & Cancellation

  • Our Returns Policy sets out how you can cancel or return Products, and the treatment of refunds or exchanges. Please refer to it in conjunction with these Terms.
  • Where you are legally entitled to cancel or return Products (for example, under the UK Consumer Rights Act), we will comply with those rights.
  • You may not resell Products purchased from us unless expressly agreed in writing.
  • We reserve the right to refuse returns that do not comply with our Returns Policy (e.g., Products used beyond normal inspection, or where the original packaging has been removed or damaged).

Intellectual Property

  • All intellectual property rights in the Products, our Site, branding, designs, content, images and underlying software remain with us or our licensors.
  • You may not reproduce, distribute, modify, create derivative works of or use any of our intellectual property without our prior written consent.
  • Where you provide any content, feedback or other material to us (for example, product reviews), you grant us a non‑exclusive, perpetual, worldwide, royalty‑free, fully sublicensable right to use, reproduce, adapt, publish and distribute that material for promotional or other commercial purposes.

Limitation of Liability & Warranty

  • We endeavour to ensure that the Products are of satisfactory quality and fit for purpose, and are accurately described. However, to the maximum extent permitted by applicable law:
  • We exclude all implied warranties, including those of merchantability, fitness for a particular purpose and non‑infringement.
  • Our total liability to you for any loss or damage arising out of or in connection with the Products or our Services (whether in contract, tort (including negligence) or otherwise) shall not exceed the amount you paid for the Products.
  • We shall not be liable for indirect, special, consequential or punitive losses (including loss of profits, business interruption or loss of data).
  • Nothing in these Terms limits our liability for death or personal injury resulting from our negligence, or for fraud or other liability which cannot be excluded under applicable law.
  • If any statutory consumer guarantee cannot be excluded or limited, our liability will be limited to the minimum required under that law.

Indemnification

You agree to defend, indemnify and hold harmless Build Sofa, its officers, directors, employees, agents and affiliates from and against any loss, liability, claim, demand, damage, cost or expense (including reasonable legal fees) arising out of or connected with:

  • Your breach of these Terms;
  • Your misuse of the Products or Services;
  • Your violation of any law or third‑party right (including intellectual property rights).

Termination

We may suspend or terminate your access to our Site or cancel your Order at any time without notice if you breach these Terms or for any other reason in our sole discretion.
Upon termination or cancellation of your Order or account, all obligations incurred before termination shall survive, and you shall not be entitled to any refund unless provided under our Returns Policy or by law.

The sections titled Intellectual Property, Limitation of Liability, Indemnification, Governing Law & Jurisdiction, and any other clause intended to survive termination shall continue in effect.

Changes to Terms

  • We reserve the right to modify, vary or replace these Terms at any time. Revised Terms will be posted on our Site with the updated “Effective Date”.
  • Your continued use of our Services or placement of new Orders after changes indicates your acceptance of the revised Terms.
  • It is your responsibility to check this page regularly for updates.

Governing Law & Dispute Resolution

  • These Terms and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
  • If you are a consumer residing in Scotland or Northern Ireland, you retain the rights available under your local jurisdiction.
  • Any dispute, controversy or claim arising out of or in connection with these Terms or your Order shall be subject to the non‑exclusive jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland where applicable).
  • Before commencing court proceedings, we both agree to attempt a good‑faith discussion or negotiation to resolve the dispute informally.

Severability & Waiver

  • If any provision of these Terms is found to be invalid, illegal or unenforceable in any respect, the remaining provisions shall continue in full force and effect.
  • Our failure or delay to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

Entire Agreement

These Terms, together with any documents expressly referenced (such as our Shipping Policy and Returns Policy), constitute the entire agreement between you and us in relation to the supply of Products, and supersede all prior or contemporaneous agreements, communications and proposals (whether oral or written) between you and us.
Neither you nor we rely on any representation, warranty or other assurance not expressly included in these Terms.

Notices

We may send you notices via email, registered mail or posting on our Site. You agree that notices given electronically to your registered email address are valid.
You should send any notices to us at:

Customer Feedback & Reviews

  • If you provide feedback, reviews or comments about our Products or Services, you warrant that what you provide is accurate, original and does not infringe any third‑party rights. We may use such feedback, reviews or comments for marketing and other lawful purposes.
  • We may display or publish your name (or minimised contact details) as part of your review or testimonial, unless you opt out.

Third‑Party Links & Services

  • Our Site may contain links to third‑party websites, services or suppliers. We do not control or endorse those websites, services or suppliers, and we are not responsible for their content or practices.
  • Your use of such third‑party links is at your own risk and remains subject to the terms of those third parties.

Assignment

  • We may assign or subcontract our rights or obligations under these Terms (including to a successor entity) without your consent.
  • You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Miscellaneous

  • Headings are for convenience only and do not affect interpretation.
  • References to “including” or “in particular” are not limiting.
  • These Terms do not create any third‑party beneficiary rights unless expressly stated.
  • You acknowledge that you have read, understood and agree to these Terms and that you are authorised to enter into this agreement.