At Build a Sofa, we want you to shop with complete confidence. That’s why we offer a 100-day return policy, giving you plenty of time to decide if your purchase is right for you. You have 100 days from the date of receipt to request a return.
To qualify, your item must be in the same condition as received – unused, unassembled, with original tags and packaging. Proof of purchase will also be required.
To start a return, contact us at buildasofa1@gmail.com.
Once your request is approved, we’ll provide clear instructions on how and where to send your item. Please note that items returned without prior authorisation cannot be accepted.
For any queries about returns, our team is always here to help at buildasofa1@gmail.com.
Damages and Issues
We ask that you check your order upon delivery. If you receive a damaged, faulty, or incorrect item, please don't hesitate to contact us immediately so we can assess the issue and rectify it.
Exceptions / Non-Returnable Items
Some items cannot be returned, including custom-made or personalised products. If you’re unsure whether your order is eligible, get in touch with our team for guidance.
Exchanges
Need something different? The quickest way is to return your original item and, once approved, place a new order separately.
Refunds
Once your return has been received and inspected, we’ll confirm whether your refund has been approved. Approved refunds will be processed back to your original payment method within 10 business days. Please note that banks or card providers may take additional time to reflect the funds.
If more than 15 business days have passed since approval and you haven’t received your refund, contact us at buildasofa1@gmail.com.