Responsive List

Build Sofa Return & Refund Policy

At Build a Sofa, we want you to love your furniture. If, for any reason, your purchase doesn’t meet your expectations, our simple return and refund process ensures a smooth experience.

30-Day Return Window

You have 30 calendar days from the date your furniture is delivered to let us know if you’d like to return it. Simply contact our friendly Customer Service team via email or phone. We’ll guide you through the process quickly and efficiently.

How to Return Your Furniture?

Returning your order is easy:
Drop-off at a collection point: Bring your furniture to one of our designated locations for a full refund, including the original delivery charge.
Home collection service: If dropping off isn’t convenient, we can collect your items from your home for a fee of £90.

Preparation for Collection

To make the process smooth:

  1. Ensure the furniture is in its original condition. Any signs of damage or misuse may reduce your refund.
  2. Keep all packaging intact, if possible, to prevent damage during transit.

Refund Process

  1. Once your returned items reach our warehouse and pass inspection:
  2. We will refund the full amount paid for the items (excluding any collection charges).
  3. For card payments, it may take up to 7 working days for your account provider to reflect the refund.

Handling Damaged Furniture

We take pride in delivering furniture safely, but sometimes issues happen during transit. If you notice damage:

  1. If the item is still usable, you can continue to use it.
  2. Our delivery team will complete an Incident Report and may take photos of the damage.
  3. This report is assessed, and if the item cannot be repaired, we will either replace it or provide a full refund.
  4. All returned faulty items remain our property until the refund or replacement is issued.

Our Commitment to Quality

We work closely with suppliers to ensure every item is carefully packaged and delivered. Our delivery teams are trained to handle furniture with care, aiming to minimise any potential damage.
We understand it can be unpleasant when things don’t go as planned, which is why we strive to make every step of your return seamless, fair & stress-free.