Responsive List

Shipping Policy

Delivery Area

  1. We deliver to Mainland UK only (England, Wales, and Scotland).
  2. Orders to Northern Ireland, offshore islands, the Channel Islands, Isle of Man, or other remote locations are not included under standard delivery; if delivery is required to those areas, please get in touch with us in advance for a bespoke arrangement.
  3. Delivery is made to the address specified at checkout; please ensure the address is accurate and complete.

Delivery Timeframe

  1. We aim to deliver within 2 weeks of your order being confirmed, subject to stock availability and courier schedules.
  2. In some cases—especially for made-to-order sofas, custom fabrics, or items where we’re awaiting supply—the timeframe may extend. We will alert you promptly if there’s a delay.
  3. Delivery dates are estimates only; the courier may adjust based on routing/logistics.

Delivery Service

  1. We operate a two-person delivery team, delivering your sofa to your door between 7:00 am and 5:00 pm on the day of delivery.
  2. Drivers will call you ahead of arrival, but unfortunately, we are unable to offer a narrower time slot guarantee.
  3. A signature is required at the time of delivery to confirm safe receipt of the goods.

Flats, Apartments & Upper Floors

  1. For flats or apartments, standard delivery is to the ground floor main entrance only (i.e., item delivered to building entrance or foyer).
  2. If you require delivery above or below ground floor, or internal stair/lift access beyond the main door, an additional £20 fee may apply. This charge is discretionary and is managed directly between you and the courier, not built into our base delivery cost.
  3. Please inform us at checkout if your property has access limitations (stairs, narrow corridors, lift size constraints) so we can arrange the correct service and avoid failed delivery.

Pre-delivery Preparation

  1. Please ensure that the path from the entrance to the delivery point is clear, accessible and free from obstacles (e.g., a car parked in the access, a narrow hallway, lifted rugs, etc.).
  2. Before ordering, we strongly encourage you to measure doorways, hallways and staircases to confirm your new sofa will fit. If you’re unsure, please contact us for guidance.
  3. On the day of delivery, please have someone available at the address to accept the delivery and sign; if the courier attempts delivery and the item cannot be delivered due to access issues, the return/redelivery may incur additional charges.

Missed Deliveries & Additional Charges

  1. If you are unavailable at the scheduled time and delivery cannot be completed, the courier may return the item to the depot. You may then be asked to pay a redelivery charge to re schedule.
  2. Any additional service requests (e.g., room of choice placement, removal of packaging, assembly) beyond the standard door delivery may incur extra charges—please ask us for a quote in advance.

Damage, Defects & Customer Responsibilities

  1. On receipt of your sofa, please inspect it carefully. If you notice any damage or defect, please inform us immediately, and, where possible, before signing the delivery note.
  2. Once the goods are signed for and accepted, it becomes your responsibility to keep them safe. Delays in reporting issues may affect your rights under our policy.

Contact and Support

  1. If you have any questions about delivery (e.g., access, scheduling, special requirements), don't hesitate to get in touch with our customer service team prior to placing your order.
  2. We’ll work with the courier to ensure you are kept updated about your delivery date and arrival window.